All Orders
For all transactions, you will receive an email confirmation of your purchase. If this email does not arrive, please check your spam/junk folder and contact us if you have any queries by emailing [email protected]
Prices and payment
All prices are quoted in pounds sterling, and may be per bottle or per case, as marked, and include VAT. Any delivery charges are additional.
We reserve the right to terminate any special offer at any time, without notice.
Age restriction
We will not sell wine to anyone who is not 18 years old or over. By placing an order you confirm that you are at least 18 years old. If you are buying wine as a gift – the recipient must also be over 18 years old. Once the wine has been delivered, according to your delivery instructions, it becomes the recipient’s responsibility.
Returns
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered, you should notify us within 24hrs of receipt of goods, and we will arrange a refund or replacement. Please note that all refunds from our website are conditional upon proof of purchase and can only be made to the person who purchased the goods.
You must notify us by email at [email protected] or in writing to: The Royal Agricultural University, Stroud Road, Cirencester, Gloucestershire GL7 6JS.
Cancellation Procedure
You may cancel an order at any time before it has been processed for shipping. Please notify us within 24 hrs of placing the order. If the items have been despatched, please refer to the returns procedure, stated above.
Please note that all refunds from our website are conditional upon proof of purchase and can only be made to the person who purchased the goods.